This website (Gateway to Happy) is operated by Kriste Sprague, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Kriste Sprague, LLC/ Gateway to Happy.
ORDER PROCESSING/SHIPPING TIME
All our orders are typically processed and shipped out from the USA within 1-14 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. Please allow 1 to 24 hours for the tracking information to update.
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
COVID-19 SHIPPING DELAY NOTICE
Our suppliers have modified practices to keep their workforce and customers safe, customers may experience parcel delays. We will continue to be here to support you as our customer, before, during, and after the buying & shipping process.
SHIPPING ADDRESS CHANGES
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore. email@example.com
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product has been shipped out.
SHIPPING METHODS, COSTS, AND DELIVERY TIME
We make every attempt to offer standard shipping for free, within the USA. A few products do require shipping fees. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.
Our supplies are set up through us to ship in and from the USA. Some products to do not ship to Alaska and Hawaii. We do not ship worldwide.
PACKAGES DAMAGED, LOST OR MISSING WHILE IN TRANSIT
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. If your package has arrived damaged, contact us and we will work with the supplier to provide a replacement or refund as soon as possible.
For questions, support or problems please contact us by email at firstname.lastname@example.org